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The scan runs on your iPhone, with Apple's Vision and Core ML frameworks. From your selfie it makes a face print, finds the photos of you in your library, and cuts out the clothes you're wearing in them.

• Your photos are not uploaded. Faces, rooms and other people stay on your phone.
• Only a crop around each garment, its background removed, is uploaded, to an AI image provider that makes clean catalog photos of them, after you allow Packwell to use AI. Names, colours and tags are made on your phone.
• Your face print never leaves your phone. It's kept in the iOS keychain. Delete it in Settings › Privacy & data › Delete face data.

Prefer not to scan? Skip the selfie and pick a few outfit photos yourself, or add pieces by hand. Details are in the Privacy Policy.

1. Open Settings (the gear on the Trips, Outfits or Wardrobe tab).
2. Tap Account › Delete profile and confirm.

Your profile, wardrobe, clothing images, trips, looks, Stylist chats and try-on photos are permanently deleted from our servers, and your face print is removed from your phone. This can't be undone.

Deleting your profile does not cancel a subscription. Cancel it with Apple (see below). Can't open the app? Email us and we'll delete your data for you.

Packwell Pro is billed by Apple, so it's managed in your Apple ID:

1. Open iOS Settings and tap your name.
2. Tap Subscriptions, then Packwell.
3. Change your plan or tap Cancel Subscription.

Or open apps.apple.com/account/subscriptions. Cancel at least 24 hours before the current period ends to stop the next renewal; you keep Pro until then. Refunds are handled by Apple at reportaproblem.apple.com.

Make sure you're signed in to the App Store with the Apple ID you bought Pro with. Then in Packwell, open Settings › Packwell Pro and tap Restore purchases. If nothing is found, check that the subscription is still active under Settings › your name › Subscriptions, or email us.

The scan only takes clothes from photos where it's sure it's you and the piece is clearly visible. Pieces that are mostly hidden, in a busy crowd or in low light may be skipped. A big library is scanned over several visits, so more can appear later.

• Wrong category or not yours: tap the piece to fix it or leave it out.
• Duplicate: merge it into the other piece.
• Missing: tap + in the Wardrobe tab to add it from a photo, or share a photo of an outfit with the Stylist.
• Shown as a faint outline: the piece is waiting for a clearer photo. Add a better one, or keep it as it is.

Try-on dresses a photo of you in a look from your closet. You choose the photo, and it's uploaded only after you agree. It's then sent with the look's pieces to an AI image provider (such as OpenAI, through our partner) to create the pictures. It's stored privately, never shown to anyone else, and you can delete it any time in Settings › Privacy & data › Delete try-on photos. Try-on is part of Packwell Pro.

Other AI features ask first, too. The Stylist sends your messages, chat photos and closet pieces; building your closet and planning trips sends a crop around each piece of clothing and your trip details. They're used only to create your result, never for advertising. Allow or withdraw each one in Settings › Privacy. The full list of providers is in the Privacy Policy.

Packwell is available in 12 languages: English, Turkish, German, French, Spanish, Italian, Dutch, Russian, Chinese, Japanese, Korean and Arabic. It follows your iPhone's language. To use a different one for Packwell only, open iOS Settings › Apps › Packwell › Language.

They're estimates from each piece's type and material, so the total can be off by a little. Weigh your bag before you fly and check your airline's current limits.